6. Staffing resources

TEN currently employs 13 members of staff, 2 of whom work exclusively on the Jobsmart initiative. 9 have"customer-facing" roles:  However, flexible working systems operate throughout the organisation and staff are often directed by their appropriate Operations Manager to undertake alternative roles dependant upon client demand, caseload management or other variables. All customer-facing staff are required to hold, or be working towards, a minimum of the NVQ Level 3 in Information, Advice & Guidance to Adults. Several staff have progressed to hold NVQ Level 4 and degree level qualifications in the discipline.

The remaining staff members are: the Chief Executive Officer; the Finance & Personnel Manager; an ICT Technician.

• a. Staff training and development activities will be directly related to meeting business and operational objectives.
• b. TEN is committed to ensuring equality of opportunity in the development of its staff and volunteer workers.
• c. TEN will have a planned approach to staff development and make appropriate budgetary provision for staff training.
• d. All staff training and development activities will be evaluated in terms of :
• a) impact on individual, team and organisational performance
• b) value for money